Good 11 Com Privacy Policy — Your Data, Our Responsibility

Introduction

Good 11 com is a trusted online Sports Betting and gaming platform in Bangladesh. We believe that every user's privacy is a fundamental right. This privacy policy explains how good 11 com handles your personal information and the steps we take to keep it secure.

By using the good 11 com website or app, creating an account, or accessing any of our services, you are considered to have agreed to this privacy policy. Please read it carefully before registering.

This policy applies to all good 11 com services — including the website, mobile app, live chat support, and email communications. We may update this policy from time to time, so we recommend checking this page regularly.

Data Collection

Good 11 com collects your information through various methods. Below is a detailed breakdown of what data is collected and how:

Information you provide directly:

• At registration: full name, email address, mobile number, date of birth, and home address.
• During identity verification: a copy of your National ID or passport.
• During payment: mobile banking number (bKash, Nagad, Rocket).
• When contacting support: your messages and any attached files.

Automatically collected information:

• IP address and device type.
• Browser information and operating system.
• Your activity and navigation history on good 11 com.
• Betting and gaming history.
• Login time and location data.

Use of Information

Good 11 com uses the data it collects for the following purposes:

• Account Management: To create, verify, and keep your account secure.
• Service delivery: To keep betting, gaming, and payment services running smoothly.
• Contact: For sending important updates, transaction confirmations, and support.
• Security assurance: To prevent fraud, scams, and unauthorized access.
• Service Improvement: To analyze user experience and improve the platform.
• Legal obligations: To comply with applicable laws and regulations.
• Responsible Gaming: To identify signs of addictive behavior and provide assistance to users.

Data Retention

Good 11 com stores your data on secure servers. We follow the policies below when it comes to data retention:

• All data is retained for as long as your account remains active.
• Even after account closure, certain data may need to be retained for a specified period due to legal obligations.
• Financial transaction records are generally retained for up to 5 years.
• Once the retention period has expired, data is securely and permanently deleted.

Good 11 com servers are housed in secure data centers, protected by both physical and digital security measures, with regular security checks carried out.

Data Sharing

Good 11 com never sells your data. However, information may be shared in the following limited circumstances:

• Payment providers: Necessary information may be shared with bKash, Nagad, or Rocket to process transactions.
• Legal Authorities: Relevant information may be disclosed in response to a valid court order or request from a government authority.
• Technology partners: Certain technology service providers may have limited access to your data to keep the platform running, and are bound by strict confidentiality agreements.

Cookie Policy

Good 11 com uses cookies on its website. Cookies are small data files stored in your browser that help improve your browsing experience.

Types of cookies used by good 11 com:

• Essential cookies: Required to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Functional Cookies: To remember your preferences such as language and theme.
• Analytical Cookies: To understand which pages are most visited — this does not include any personally identifiable information.

You can disable cookies at any time through your browser settings. However, turning off certain essential cookies may cause some features on good 11 com to not function properly.

Security Measures

Good 11 com uses industry-standard security technologies to protect your data:

• SSL/TLS encryption: All communications via the website and app are encrypted.
• Two-Factor Verification: OTP verification for an extra layer of security when logging into your account.
• Firewall: Robust firewall systems to prevent unauthorized access.
• Regular audits: Regular system audits conducted by security experts.
• Restricted Access: Staff are only granted access to the data necessary for their role.

Your Rights

As a good 11 com user, you have the following rights regarding your data:

To exercise any of these rights, support@good11com.betto send us an email. We typically process requests within 30 business days.

Child Protection

Good 11 com strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.

If we become aware that a minor has created a good 11 com account, that account and all associated data will be deleted immediately.

Policy Updates

Good 11 com reserves the right to update this privacy policy as needed. In the event of changes:

• The updated policy will be published on this page, with the revision date noted at the top.
• For significant changes, you may be notified via your registered email or SMS.
• Continued use of good 11 com following any changes will be considered acceptance of the updated policy.

Contact

For any questions, complaints, or requests regarding our Privacy Policy, please get in touch with us:

• Email: support@good11com .bet
• Response Time: Typically within 24–48 hours.
• Language: Support is available in both Bengali and English.